A live chat is one of the channels of communication supplied by some website hosting suppliers as a part of their support services. Determined by the company, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster than a support ticket and it makes it much more unlikely to misspell or misunderstand a word as compared to a phone call with a representative. What's more, when the problem that you experience requires some time to be examined and taken care of, you're able to do something else meanwhile instead of just waiting, like you'd have to do when you call. You can also use a live chat assistance service free of charge provided that you have world wide web access even if your hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all cloud hosting plans that we offer and we are able to help you with almost everything live. In case you do not have an account with us yet, we'll be able to give you more info about the packages to help you to select the most suitable plan. In case you are an existing customer, we are able to help you with any general or billing matter along with with various common tech problems, for example an e-mail address installation in a desktop email client. In case you cannot give us a call for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best choice to contact us. Needless to say, some troubles need more time to analyze and test, therefore you'll need to open a ticket to our technicians, but nonetheless, we will save you time and help you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so when you have any kind of questions concerning our semi-dedicated plans, you will be able to talk with our customer care team whenever you need no matter if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and difficulties, yet we can assist you with a lot of technical questions as well. We will help you choose the best plan for your websites if you don't have an account yet, we can answer any kind of billing questions or concerns you have or we can assist you with installing your new email address on your personal computer or smartphone - all the abovementioned will be done timely since our live chat service is available all day long, each and every day. Every time you need help, you are able to talk to a representative and save a lot of time.