24/7 Customer Support
Read more about customer support and why it's hard to find a web hosting provider that offers top-class support.
Being able to communicate with your cloud hosting supplier when you have any type of questions or encounter any problems is quite important and how quickly they will answer back and take action is often essential, especially if your site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are a way to identify actual suppliers from resellers. The latter in most cases reply only to email messages or support tickets and you will need to wait for a whole day or more so as to get an answer. In case the issue needs several replies, you may end up losing a few days so as to get a problem fixed. Using the services of a legitimate and reputable website hosting provider, you'll be able to contact the support team at any time and receive a quick reply no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance right away, that's why our cloud hosting
services come with 24/7 support and various means of contact. In case you don't have an account yet, you can give us a call or use our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up ordering a service that you cannot use. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. In contrast to the majority of providers out there today, we reply to all the tickets within the hour, so you will not need to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive well-timed assistance, in particular when your website is not running properly for some reason. All our semi-dedicated plans
come with 24/7 customer and tech support, which means that in case anything happens, you will be able to use various methods to let us know - phone line with multiple local numbers internationally, live chat, e-mail messages and tickets. The first two options are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for instance, you will be able to find more details about our services, or we can help you with less complex tech problems. The second two methods are for solely technical troubles or anything which is more time-consuming because it is much easier follow the dialogue between you and our support team. The guaranteed max response time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you will not have to wait for an entire day so as to receive support as you may have to do with other providers.
24/7 Customer Support in VPS Servers
Every VPS server
plan that we offer comes with 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different methods of communication - phone support with several local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters because it'll be easier to keep track of what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is one hour, but it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will take advantage of timely support when you purchase a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires longer time to be solved or if it needs to be given to our admins, as it is a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to phone us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.