A 99.9% Server Uptime
Our cloud hosting system is based on a dependable, top–hole hardware architecture and a heavily customized version of Linux. Thus, no matter what your website is, or how many site visitors you’ve got, or even if there is a distributed denial–of–service attack, our physical servers will stay up and running and your web sites will stay visible online.
All our cloud hosting plans plans come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on first–class hardware elements manufactured by Juniper. Additionally, on every single router, we’ve configured a firewall with an intricate algorithm in an effort to sieve all shady requests.
As a result, in each of our data center facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not pleased with our hosting services, or if you consider them inadequate, or if you decide that you should use a VPS plans instead of a cloud hosting account – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control over your domains even when you close your account with us.
24/7 Technical Support
If you own a web hosting firm, your technical support engineers are of highest importance. For this reason, we’ve cautiously gathered a highly skilled team of technicians, each with many years of training behind his back. Thanks to them, we offer 24x7 support with all our hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All customer support tickets are answered in less than 1 hour and our average ticket response time is under twenty minutes!