Tech Support Channels
A 60–Minute Response Guarantee
All your support requests will be replied to within maximum one hour after the support ticket or e–mail was received. If your issue requires additional assistance from an admin, we’ll forward the ticket or the email to the person in charge and we will leave a comment to inform you that more time will be needed for arriving at a solution. And if you make use of our Managed Services package, all of the tasks included there will be performed whenever you desire.
An Outstanding Tech Support Service
- We will be available to you 24–7–365 to reply to any questions that you may have connected with our Web Control Panel and any of the applications that we have preinstalled for you on the dedicated web hosting server. If you also require support handling server administration procedures, you can take advantage of our Managed Services package, which includes data backup hard drive space, OS updates every week, server monitoring and restarting services, plus installation and troubleshooting procedures.
An Easy–to–Navigate Help Section
We have provided the Web Control Panel with a circumstantial knowledgebase, which features extensive explanations of its features and functions. Moreover, we have prepared in–depth video tutorials that will further instruct you how to perform a certain operation or resolve a regularly experienced issue. All the how–to articles and the tutorial video clips are readily accessible from every section of the Web Control Panel through the Videos and Help buttons situated in the top right corner.