Help and Support Channels
A 60 mins Ticket Resolution Warranty
Our client help team is working 24x7x365 to attend to all of your help inquiries. Each ticket you post to us is going to be responded to within up to 1 hour. If your problem requires aid from an administrator, we are going to address the ticket to the technician in charge and will notify you that the problem is being resolved.
Top–class Tech Support Service
Our customer assist Dept will be on duty for you 24x7x365 to to take care of all support demand tickets that you send to us. We offer client support for all apps that are pre–installed on your machine. These include our custom built Web Control Panel, the chosen Operating System and the server admin panel (with respect to the VPS type).
An Informative Help Section
An exhaustive and constantly updated collection of articles is incorporated into our in–house built Web Control Panel. It gives you quick tips on how to carry out all the common web site management tasks. The Help area offers descriptive how–to articles and reviews and step by step video training. You can gain access to the Help zone by pressing the Help or Video buttons in the upper right corner of each Control Panel section.