Irrespective of the fact that the web hosting service offered by the different companies is nearly identical, every provider has got their own platform with its own modifications and ways to complete specific operations. That’s why, a vast knowledge base would be pretty helpful both for persons with little or no past experience and for technically proficient users who will sooner or later learn how certain tasks are carried out, but will lose valuable time in the meantime. The purpose of such a knowledge base is to help make the service fast and easy to use, sparing users plenty of time and energy. The result is gladder customers, since they can easily find the info they’re looking for, and substantially less work for the help desk team members, because usually most of the inquiries and problems that customers have got are already listed in the knowledge base. In case the articles themselves are written well and encompass more things, you will be able to learn more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you have purchased your first cloud hosting package from our company or have transferred your website over to us, you will grow accustomed to our platform and our in-house created Hepsia Control Panel very quickly due to the fact that we have prepared a substantial knowledge base where you can find all the information that you’ll ever need – both general info regarding the hosting service as a whole and more concrete info about the separate features that you can make use of and the challenges that you might chance upon. The articles are available in 2 locations. The complete article archive can be accessed through the Help section of the Control Panel. You can find relevant articles about the different features in every Control Panel section as well. You can discover how to accomplish virtually everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include thorough guides, so you will never get bewildered on account of an ambiguous text. Of course, in case you run into a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can touch base with our customer service technicians 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated plans feature exhaustive online documentation where you will find information on all the features that our in-house built Hepsia hosting Control Panel offers, plus solutions to different questions and complications that you may come across. All configuration guides offer in-depth descriptions, which is the reason why you will not need to worry about omitting something if you need to export a database, for instance. The troubleshooting articles encompass a variety of feasible reasons for certain problems and the solution for each one of them, so if you are unable to send email messages even though you have the correct SMTP server settings, for instance, you can quickly find out what the reason might be and repair the problem with a few clicks of the mouse in your mail client. As Hepsia offers quite a lot of features, you’ll be able to find related articles in every single section. In case you’d rather browse all help articles, click on the Help link, which is located in the top right-hand corner of the screen.