There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you pick is a ticketing system. This is the least complicated correspondence medium for many reasons. In the event that no customer support engineer is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy ‘n’ paste large pieces of info without the need to worry about spelling errors, and in case a given issue requires more time to be solved or a number of replies must be exchanged, all the information will be in one and the same location, so either party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are usually separate from the hosting platform, which suggests that if you need to supply information or to adhere to guidelines, you will need to use at least two separate accounts and this number might rise in case you’d like to administer several domain names. Also, many web hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans come with an integrated trouble ticket system, which is included in our custom-built Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same location – payments, files, emails, trouble tickets, etc., eliminating the need to go through different interfaces. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without the need to leave your hosting Control Panel. During the process, you can pick a category and our system will present you with a number of articles, which will give you more info and which may help you fix any given problem before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the idea that you should be able to manage everything connected with your semi-dedicated server account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or confront a complication, you can contact our tech support staff representatives right away without the need to use a different admin dashboard. You can browse your web files or check a variety of settings in your account while posting a new ticket or reading the answer to an older one. In case you’ve got a myriad of tickets and you would like to find a specific one, you can take advantage of the smart search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a reply in less than one hour irrespective of the essence of your inquiry or problem.