Should you ever face a problem with your site and be incapable of tackling it yourself, ask the respective web hosting provider’s help desk support team to help you bring the website back online. A fast solution would be the most optimal scenario, but many companies reply within twenty four hours or even more, especially if you’re doing business with a reseller. Even if your problem can be solved without much effort, your website may not work properly or it may not be available whatsoever for a long stretch of time, so you may lose prospective customers because it’s highly unlikely that anybody will ever return to a website that is inoperational. That’s why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a timely manner. If a web application update does not go as planned or if you delete something unintentionally, for instance, the website must be fixed swiftly so as to prevent elongated unreachability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting for hours and hours, or even all day, to get a response to a support ticket or an e-mail. No matter when you touch base with us, we will help you within no more than 60 minutes with any sales or technical enquiries that you may have. In fact, our actual response time almost never exceeds 20 to 30 minutes. Since we are at your service around the clock, you’ll always obtain assistance in a well-timed manner and we understand exactly how crucial that is in the online era. Shortly after you contact us, we’ll respond to your queries. In case you experience any technical problem, we will rectify it for you, or we’ll supply you with all the necessary information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our truly fast support service. You will get an answer to any trouble ticket posted from the web hosting Control Panel or email sent to our tech and customer support team within the hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes considerably less time to examine and rectify a problem. We will provide you with more information if the solution entails something that needs to be done on your end. If you get in touch with us during weekends or holidays, the response time will be absolutely the same and considering that our support staff is on duty day and night, you’ll get instant help for virtually any technical, general or billing issue regardless of what time it is.