You will find lots of cloud hosting providers on the market, yet most of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to reach the company by phone. The type of support that you will receive through this particular way of communication may vary depending on the service provider - several of them offer experienced phone support, others offer common and customer support only as some issues are more time-consuming and it is more convenient to be resolved via a support ticket, especially if the issue has to be escalated. However, it's good to find that you can get in touch with your web hosting provider as there're lots of small problems that can be resolved easily and timely through a phone call, not mentioning that you can get more details about the services before you become a customer.
Phone Support in Cloud Hosting
We know that having the option to consult with a live representative is very important, for that reason we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us over the phone for 14 hours every day. In case you consider buying one of our cloud hosting plans, for instance, you are able to phone us and find more about our services before you order so as to make sure that we do cover all system requirements for your sites. Following the order, you will be able to contact us about all of the sales and billing issues you may experience, or receive any kind of general or basic technical info that you need. We've tried to find the perfect balance between telephone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will make it easier to keep track of the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we supply feature live phone support for 14 hours every day. In case you wonder which plan is appropriate for your sites, you want to learn more about a plan's specs or you'd like to have any other info on our solutions, you have the option to call any of the local telephone numbers which we have in the U.S.A., the UK and Australia and our support representatives will help you. In case you currently have an account, you can get in touch with us about general and sales issues, although we are often able to help with a large number of technical issues as well. For strictly technical troubles you should take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the best option when the trouble can take extra time to be solved or it has to be escalated to our sysadmins.