1 hour ticket response
We are committed to providing a rapid and proper solution to every trouble ticket sent by a user. Our trained technical support team members will examine your query and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average response time has proven to be twenty minutes.
A First–Rate Customer Support Service
Our customer care team members have considerable experience in the cloud hosting plans world and are skillful enough to find a quick solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the technical support ticket will be sent to a developer or administrator for additional investigation.
A User–Friendly Help Section
Incorporated into the Web Control Panel is an easy–to–navigate Help section, which includes various sources of information. You can search through a regularly updated knowledgebase offering web hosting account administration articles and website management articles, check our step–by–step video tutorials or take a look at the F.A.Q. database.
